Whenever we can, we jump at the chance to chat with fellow geeks here on Spamming Zero. And this week, we were especially fortunate to sit down with Thomas Laird - CEO of Expivia, Author of "More Advice From A Call Center Geek!", and Host of the Advice From A Call Center Geek Podcast - to talk CX, content, community, brand, and a whole lot more.  

What’s Covered? 

• Tom’s background: a lifetime (for real) in the call center industry 
• Our guest’s take on the evolution of CX & why it matters so much 
• The future of Customer Experience 
• The AI Revolution 
• Surviving the cuts: making sure BPO is still a part of the plan and still a strategy play
• How brands can be innovative in building community, with self-serve in mind 
• Community + what value-led first looks like from a brand perspective
• And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on Casted, Apple Podcast, or Google podcasts.