Spamming Zero loves getting to the bottom of things. Things like… what exactly do today’s Venture Capitalists think of CX? And how does it play into their decision-making when it comes to brands? 

That’s why we sat down with Liza Landsman, General Partner at New Enterprise Associates (NEA) to get a first-hand perspective from one of the best VCs out there. She serves up some fantastically straightforward answers—100% BS free—just the way we like ‘em. 

What’s Covered? 

·      Today’s CX titles and positions

·      How CX metrics factor into Liza’s diligence on a business

·      Automation + the human touch: a cost cutting combo  

·      Today’s renewed focus on CX & customer expectations

·      The value of journey mapping 

·      Liza’s take on brand and brand value 

·      And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on Casted, Apple Podcast, or Google podcasts.