Social Impact CX
Social Impact CX
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Episode 12 - Organizational Culture and CX
22 minutes
Posted Aug 9, 2018 at 12:34 pm.
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In episode 12, we discuss how organizational culture can make or break your CX work. A bad or toxic work environment can translate to a bad or toxic customer experience.
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Episode 11 - Relating Brand, Positioning, and the 4 P’s to CX
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Episode 13 - Voice of the Served
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