In this session we have covered performance evaluation,Internal audit,Management review and improvement.This is the end of this episode and request all to hear as many times to understand the concept.Good luck to all.

This session we will be discussing on 3 major clauses which are planning,Resource and Operations.These are essential on how operations are planned and controlled and resources need to perform.Every area which has a call for documented information to be carefully noted.

In this session we will be discussing the Scope,The context of the organization, needs and expectations and swot analysis. Also we will discuss about the policy,objective and SOP requirment.Next will be Leadership commitment and customer focus.

This is the introduction chapter for ISO 9001:2015 which will bring the basics of QMS implementation in any organization.We talk about the benefits and principals of QMS and the most important aspect on PDCA cycle and Risk based thinking.