Engineering teams are building ten times — even a hundred times — more than they could two years ago. That's a win, but one not without challenges. Because the cost of building the right thing has climbed exponentially. In this episode of the ServiceNow Insights podcast, host Bobby Brill sits down with three leaders who are living this tension from three distinct angles: the content and design leader who first spotted the productivity math problem, the design VP pushing for discernment over speed, and the research lead keeping the human at the center.

Can't believe it's already been 6 years. Thank you to our amazing guests and specially our listeners. In this season finale episode, Juan and Tim rant about the honest no-bs discussions they've had in 2026 and what are the topics they are looking forward to cover in the next season. See omnystudio.com/listener for privacy information.

What does it actually mean to be AI native? Not the buzzword — the real thing. Host Bobby Brill brings together seven ServiceNow experts across six conversations for a complete picture of what AI native thinking, building, and working looks like right now.━━━━━━━━━━━━━━━━━━━━━━━━WHAT WE COVER━━━━━━━━━━━━━━━━━━━━━━━━DI LE — AI Ethicist & Human-Centered AI Strategist, ServiceNowThe clearest definitions you'll find anywhere of responsible AI, ethical AI, and human-centered AI — and why all three are required if you're going to do this right. Plus: why AI native means AI as the operating system, not a feature.DR. ALAINA BEAVER — Global Head of Accessibility Customer Engagement, ServiceNowServiceNow built the world's first AI model accessibility checker with the Global Accessibility Awareness Day Foundation — and open-sourced it on GitHub for free. Because responsible AI native behavior means holding AI itself accountable.ANAND THARANATHAN — Research Leader, ServiceNowA framework from cognitive science every AI builder needs: use, disuse, misuse, and abuse. The four modes of AI interaction — and why proper use is the only one that delivers.TARA BOGAVELLI & KATRINA STANKIEWICZ — Voice AI Research Team, ServiceNowHow ServiceNow built a rigorous open-source evaluation framework for voice agents from scratch — and what cascade failures, transcription errors, and prosody failures actually sound like in practice.IAN THURLOW & ANDREW YAN — Software Engineering Manager & Software Engineer, ServiceNowThe daily ground-floor reality of being AI native: AI as accelerator, AI as the new Stack Overflow, the calculator analogy, and why fundamentals matter more than ever.━━━━━━━━━━━━━━━━━━━━━━LEARN MORE━━━━━━━━━━━━━━━━━━━━━━━━ServiceNow Responsible AI: https://www.servicenow.com/responsible-aiAI Model Accessibility Checker: https://www.servicenow.com/accessibility-statement.htmlServiceNow AI: https://www.servicenow.com/artificial-intelligence━━━━━━━━━━━━━━━━━━━━━━━━ABOUT THIS PODCAST━━━━━━━━━━━━━━━━━━━━━━━━Hosted by Bobby Brill. A ServiceNow podcast exploring the people, technology, and ideas shaping the future of work.#AINative #ServiceNow #ResponsibleAI #HumanCenteredAI #AIEthics #EnterpriseAI #FutureOfWork #NowAssist #ArtificialIntelligence #PodcastSee omnystudio.com/listener for privacy information.

Jason Doerr has spent years watching governance programs undermine themselves by cataloging everything without a use case, naming data stewards who have nothing to actually do, and building central teams that become blockers instead of enablers. In this episode, he walks through what pragmatic governance actually looks like: start with use cases, give stewards real work to action on, and let the central team set principles rather than police behavior. He also digs into PADU (Preferred, Acceptable, Discouraged, Unacceptable) as a practical roadmap framework, how LLMs can accelerate semantic layer creation without generating vanity metrics, and why the governance operating model is shifting toward agentic management ... whether the governance community is ready for it or not.See omnystudio.com/listener for privacy information.

This is the takeaway episode with Jason Doerr who has spent years watching governance programs undermine themselves. He walks through what pragmatic governance actually looks like and digs into PADU (Preferred, Acceptable, Discouraged, Unacceptable) as a practical roadmap framework. See omnystudio.com/listener for privacy information.

Bob Seiner has spent decades in data governance, and in this episode he joins Juan and Tim to unpacks his new framework, Data Catalyst Cubed, which multiplies data governance by change management and data fluency. Miss any one of them, and you get zero. The problem is that leadership has never treated behavior change as part of the governance mandate, and most data programs have never connected with the change management expertise that already exists inside their organizations. See omnystudio.com/listener for privacy information.

Takeaway episode with Bob Seiner where he unpacks his new framework, Data Catalyst Cubed: multiplies data governance by change management and data fluency. Miss any one of them, and you get zero. See omnystudio.com/listener for privacy information.

Day One Ready: What New Engineers Actually Need to Know About AI | Engineering Now Unlocked Starting your first engineering role — or coming back for a return offer — and wondering what AI actually changes about the job? This episode gives you the real answer, from two engineers living it every day. Jordan Shelton and Cynthia Mathenge sit down with Ian Thurlow (Senior Manager, Data Platform Software Engineering) and Andrew Yan (Software Engineer, Data Foundations) to talk about what day one looks like now, what AI tools actually do for early-career engineers, and what fundamentals still separate good engineers from great ones. If you’re about to start an internship, just got your return offer, or you’re a manager thinking about how to set new engineers up for success — this is the conversation you need before day one. What you’ll learn✔ What AI actually changes about day-to-day engineering work (and what it doesn’t) ✔ Why the fundamentals matter more than ever — not less ✔ How to build a network at a company like ServiceNow, even if you start remotely ✔ How to use AI as a sounding board, not a crutch Chapters 00:00 Introduction — Engineering Now Unlocked 02:08 Meet Ian Thurlow and Andrew Yan 03:03 How AI is changing day-to-day engineering work 04:47 AI as an accelerator, not a replacement 09:04 AI as a sounding board 12:38 Leadership mindset in an AI-first team 13:46 Raising the bar for early-in-career talent 15:41 What your first 30 days should look like 17:43 This or That 19:16 Code reviews: the fastest way to learn that nobody talks about 20:57 Building your network — even fully remote 24:24 Ian and Andrew’s Work Advice 27:43 Outro Guests Ian Thurlow Senior Manager, Data Platform Software Engineering — ServiceNow Andrew Yan Software Engineer, Data Foundations — ServiceNow Hosts Jorden Shelton Technical Program Manager, AI Engineering & Delivery — ServiceNow Cynthia Mathenge Business Operations Manager, AI Engineering & Delivery — ServiceNow Bobby Brill ServiceNow Insights Links & Resources Learn more about ServiceNow Engineering → https://www.servicenow.com/company/careers/engineering.html ServiceNow Docs → https://docs.servicenow.com New to the channel? Subscribe so you never miss an episode of ServiceNow Insights.See omnystudio.com/listener for privacy information.

Most organizations are treating AI governance as a compliance checkbox. Victoria Gamerman argues it's the gateway that finally forces organizations to confront the human side of AI adoption. In this episode, Victoria breaks down why the POC-to-operationalization gap is so hard to close, why people, process, and data each carry more human weight than most leaders acknowledge, and what "AI-ready data" actually means and a reminder that AI isn't a technology problem. It never was.See omnystudio.com/listener for privacy information.

This is the takeaway episode with Victoria Gamerman who argues that AI Governance is the gateway that finally forces organizations to confront the human side of AI adoption. See omnystudio.com/listener for privacy information.