Host: Marcel Sowiński, Customer Success Manager Guest: Agnieszka Kozłowska, ServiceNow Senior Solution Consultant 🔍 Episode Overview: Join us in the newest episode to discover more about resource planning, project management, and financial controlling in the ServiceNow module, called Strategic Portfolio Management. With Agnieszka, a highly experienced Consultant in SPM, we discuss the business benefits that ServiceNow provides to take control over your Project and Portfolio! 🚀 Highlights: 👉 The Essence of SPM 👉 From Idea to Project 👉 Idea vs Demand 👉 Project Lifecycle Control 👉 Prediction in SPM 👉 Post-Deployment Benefits of the Module 📒Chapters: 00:00 Introduction 00:57 The Overview of SPM 01:57 Idea, where every Project is Born 04:13 Gathering Demands from Your Organization 06:25 Project Initiation Phase 11:10 Resource Management and Project Costs 16:51 Risk Management 22:05 Out-Of-The-Box Analytics & Notifications 25:30 SPM Configuration Effort 28:22 ServiceNow vs Other Tools 30:51 Post-Deployment Benefits 35:27 Who is the ideal Customer for SPM? 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/ Spotify 👉 https://open.spotify.com/show/256nXAcQd03x8lfM5sinV9?si=7c0ac1ef4c3a4cff TikTok 👉 https://www.tiktok.com/@spoc_servicenow?is_from_webapp=1&sender_device=pc Instagram 👉 https://www.instagram.com/spoc_servicenow/ Facebook 👉 https://www.facebook.com/spocpl/ YouTube 👉 https://www.youtube.com/@spocservicenowexperts 📚 Check out more valuable materials: ⁠ 🔗 Maximizing Project Visibility and Business Value: https://www.spoc.eu/blog/maximizing-project-visibility-and-business-value-a-deep-dive-into-servicenows-ppm-solution/⁠ 🔗 Navigating Digital Transformation: https://www.spoc.eu/blog/a-roadmap-for-your-servicenow-journey/

Host: Adam Bernas, Certified Master Architect at SPOC We 're discussing how to support the enterprise's path to digitization using the ServiceNow platform. Leveraging the original ServiceNow methodology, we're assessing the degree of digitization within individual departments and processes. Additionally, we're employing a proprietary tool to showcase the results of our analysis, determine the level of digitization, and establish a methodical roadmap for the next steps in this transformative journey. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 [WEBINAR] Asses your Digital Maturity : ⁠https://www.youtube.com/watch?v=JCL15kwx6FE&t=11s 🔗 [BLOG] Navigating Digital Transformation: A Roadmap for Your ServiceNow Journey: ⁠⁠⁠⁠https://www.spoc.eu/blog/a-roadmap-for-your-servicenow-journey/ 🔗 [BLOG] CMDB – 4 things you need to do for successful implementation : ⁠https://www.spoc.eu/blog/cmdb-4-things-you-need-to-do-for-successful-implementation/⁠ 🔗 [BLOG] ServiceNow Digital Maturity Assessment – what’s next? Get ready to build a Roadmap! 👉 https://bit.ly/3DZkfY7 🔗 [EBOOK] NAVIGATING THE CLIMB TO PEAK PERFORMANCE DURING TURBULENT TIMES 👉 https://bit.ly/45tvbc1 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠⁠⁠⁠ TikTok 👉 ⁠⁠⁠⁠⁠⁠ / spoc_servicenow ⁠⁠⁠⁠⁠⁠ Instagram 👉 ⁠⁠⁠⁠⁠⁠ / spoc_servicenow ⁠⁠⁠ Facebook 👉 / https://www.facebook.com/spocpl/ YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg

Host: Marcel Sowiński, Customer Success Manager Guest: Przemysław Girguś, Senior Guality Assurance Engineer Host: Marcel Sowiński, Customer Success Manager Guest: Przemysław Girguś, Senior Quality Assurance Engineer 🔍 Episode Overview: In this episode as we're covering the topic of ServiceNow Quality Assurance with our guest - an experienced Senior Quality Assurance Engineer. We're here to explore the crucial role of testing, shedding light on its significance and the potential repercussions when neglected in your ServiceNow instance. Why automated tests -ATFs -are so important? Is having a quality team is necessary? 🚀 Highlights: 👉Tester/Quality Assurance Specialists 👉ServiceNow Testing vs. Other Legacy Applications 👉Overlooked Aspects of Testing 👉Impact of Lack of Testing 👉AI in Testing 📒Chapters: 00:00 Introduction 01:50 What is Quality Assurance in ServiceNow? 04:47 Difference between manual tests in legacy applications and ServiceNow 07:29 Will humans be replaced by Automated Testing Frameworks (ATF)? 09:53 Testing on PROD? 15:17 What needs to be done before the testing process? 18:30 Working on testing scenarios during the development phase 22:22 Most common mistakes 25:05 The Future of Generative AI in the Quality Assurance 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/ Spotify 👉 https://open.spotify.com/show/256nXAcQd03x8lfM5sinV9?si=7c0ac1ef4c3a4cff TikTok 👉 https://www.tiktok.com/@spoc_servicenow?is_from_webapp=1&sender_device=pc Instagram 👉 https://www.instagram.com/spoc_servicenow/ Facebook 👉https://www.facebook.com/spocpl/ 📚 Check out more valuable materials: https://www.spoc.eu/services/servicenow-automated-testing/ https://www.spoc.eu/ebooks/how-to-attract-more-users-to-your-servicenow-platform/

Host: Marcel Sowiński, Customer Success Manager at SPOC Guest: Jakub Gromek, ServiceNow, Account Executive   🌐 In this episode, we sit down with a ServiceNow Account Executive to unravel the complex world of ServiceNow initiatives and partnerships. We explore the differences between ServiceNow (Vendor) and its Partners, the collaborative efforts post-license purchase, and types of global events fostering user interaction. From the iconic Knowledge event to local gatherings, ServiceNow is fostering a global community. Discover the philosophy of #BetterTogether and how ServiceNow is catalyzing communication among diverse organizational departments. 🚀 Highlights: Distinguishing ServiceNow from ServiceNow Partners. Collaboration strategies post-license purchase. Global and local events for user collaboration. #BetterTogether: Fostering inter-departmental communication. Insights into the future of ServiceNow as a platform of platforms. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩   🌐 Connect with us: LinkedIn 👉   / spoc-servicenow-elite-partner   TikTok 👉   / spoc_servicenow   Instagram 👉   / spoc_servicenow   Facebook 👉   / spocpl   📚 Check out more valuable materials: 🔗 What is ServiceNow and what does it do?: ⁠⁠⁠https://www.spoc.eu/blog/what-is-servicenow-and-what-does-it-do/⁠⁠ 🔗 How much does ServiceNow cost?: ⁠⁠https://www.spoc.eu/blog/how-much-does-servicenow-cost/⁠

Hosts: Agnieszka Kozłowska, ServiceNow Solution Consultant & Adam Bernaś, Certified Master Architect at SPOC This session will be dedicated to Strategic Portfolio Management  - SPM, previously known as ITBM 🔎 Internal vs Sales rate - possibilities of ServiceNow in the financial aspects💰 How to calculate rates, hours, and revenue for external projects? Holistic view from Resource Management to Project closure focusing on financial perspective. 🔗 Maximizing Project Visibility and Business Value: A Deep Dive into ServiceNow’s PPM Solution: https://www.spoc.eu/blog/maximizing-project-visibility-and-business-value-a-deep-dive-into-servicenows-ppm-solution/ 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠ TikTok 👉 ⁠⁠⁠ / spoc_servicenow ⁠⁠⁠ Instagram 👉 ⁠⁠⁠ / spoc_servicenow ⁠⁠ Facebook 👉 / https://www.facebook.com/spocpl/ SPOC www 👉 / https://www.spoc.eu/

Host: Marcel Sowiński, Customer Success Manager Guest: Sylwester Jassa, ServiceNow Advisory Consultant 📱 In this episode, we explore the ServiceNow Mobile Application, bringing the Platform to your fingertips. Our guest expert tackles essential questions about managing tickets, workload, and security, providing insights from both the agent and end-user perspectives. From deployment intricacies to cybersecurity considerations, we cover it all. Discover the transformative impact of the ServiceNow Mobile App on organizational efficiency, along with real-life use cases that showcase its potential. No tool is without limits, and we dive into an honest discussion about the drawbacks of the app. If you're contemplating integrating the ServiceNow Mobile App into your organization, this episode is a must-watch. 🚀 Highlights: Exploring the functionalities for both agents and end-users. The deployment process and cybersecurity considerations. Real-life success stories and organizational benefits. Honest discussion on the limits and drawbacks of the ServiceNow Mobile App.   💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩   🌐 Connect with us: LinkedIn 👉   / spoc-servicenow-elite-partner   TikTok 👉   / spoc_servicenow   Instagram 👉   / spoc_servicenow   Facebook 👉   / spocpl   📚 Check out more valuable materials: 🔗Service Portal with an Instagram Feel? https://www.spoc.eu/blog/service-portal-with-an-instagram-feel-design-cues-in-the-social-media-era/ 🔗 Service Portal with an E-commerce Feel? https://www.spoc.eu/blog/service-portal-with-an-e-commerce-feel-design-cues-in-the-digital-era/

Host: Tomasz Sienkiewicz, Technical Solution Consultant at SPOC In this session we are going to explore the surging demand for citizen development and its transformative impact on businesses worldwide. ServiceNow's cutting-edge AppEngine is empowering creators of all kind to build custom applications without the need for extensive coding expertise. But it is not all sunshine and roses - empowering the people comes with great responsibility 🤔 We will discuss the key aspects of doing it right 💪 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 Our approach to building Custom Apps: https://www.spoc.eu/services/custom-apps/ 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠ TikTok 👉 ⁠⁠⁠ / spoc_servicenow ⁠⁠⁠ Instagram 👉 ⁠⁠⁠ / spoc_servicenow ⁠⁠ Facebook 👉 / https://www.facebook.com/spocpl/ SPOC www 👉 / https://www.spoc.eu/

Host: Adam Bernas, Certified Master Architect at SPOC In our initial Common Service Data Model session, we deep-dived into the purpose and underlying assumptions of CSDM so now it's time to share lessons learned in various CSDM projects. Adam takes us through critical aspects in approaching CSDM deployment such as: defining your technology and business services, the strategic use of Dynamic CI groups, the importance of master data, and much more. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 [WEBINAR] CMDB ServiceNow - One Base to rule them all! : ⁠https://www.youtube.com/watch?v=9oOBsRscF_s⁠ 🔗 CMDB as a crucial base for cybersecurity: ⁠⁠⁠⁠https://www.spoc.eu/blog/cmdb-as-a-crucial-base-for-cybersecurity/⁠ 🔗 CMDB – 4 things you need to do for successful implementation : ⁠https://www.spoc.eu/blog/cmdb-4-things-you-need-to-do-for-successful-implementation/⁠ 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠⁠  / spoc-servicenow-elite-partner  ⁠⁠⁠⁠ TikTok 👉 ⁠⁠⁠⁠  / spoc_servicenow  ⁠⁠⁠⁠ Instagram 👉 ⁠⁠⁠⁠  / spoc_servicenow  ⁠⁠

Host: Karol Skalowski, Senior ServiceNow Solution Consultant at SPOC This 30-min session is dedicated to the topic: How to make your customers even more satisfied with service fulfillment done by your team on the ServiceNow Platform 🤔 ? Karol talks about features like branded emails, available integrations and communication channels that can be added to your existing Products and Applications to improve Customer Satisfaction. As a representative of these Employee and Customer Workflows, from the end user's point of view, Karol will introduce the KanoModel method 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 ServicePortal with Instagram Feel: https://www.spoc.eu/blog/service-portal-with-an-instagram-feel-design-cues-in-the-social-media-era/ 🔗 3 reasons you should migrate to Employee Center: https://www.spoc.eu/blog/3-reasons-you-should-migrate-from-service-portal-to-servicenows-employee-center/ 🌐 Connect with us: LinkedIn 👉   / spoc-servicenow-elite-partner   TikTok 👉   / spoc_servicenow   Instagram 👉   / spoc_servicenow  

Host: Marcel Sowinski, Customer Success Manager at SPOC Guests: Michal Gorzkowski, Project Lead & Damian Kot, Global Solution Architect from KMD Without any doubts, ServiceNow implementation is not only a change of the tool. This should be considered as an Organizational Change with many variables. Each company is different, and each implementation varied from one another.  In this episode we are talking about lessons learned from ServiceNow Implementation with Michal Gorzkowski, Project Lead and COE and Damian Kot, Global Solution Architect from KMD. They will share their experience gained in project held for NEC Corporation. In this honest discussion you'll get knowledge on what to prioritize in ServiceNow projects and answers to questions like: What should we remember even before implementing a tool? How to engage stakeholders from many departments? How to prepare yourself during scoping workshops? How to take control over your instance and how to control your stakeholders? 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 📚 Check out more valuable materials: 🔗 "5 Practical Tips for Effective ServiceNow Implementation: https://www.spoc.eu/blog/5-practical-tips-for-effective-servicenow-implementation/ 🔗 "Effective ITSM Implementation in 7 Steps: https://www.spoc.eu/blog/effective-itsm-implementation-in-7-steps/ 🔗 "8 ITSM Implementation Pitfalls and How to Avoid Them: https://www.spoc.eu/blog/8-itsm-implementation-pitfalls-and-how-to-avoid-them/ 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠⁠⁠⁠  / spoc-servicenow-elite-partner  ⁠⁠⁠⁠⁠⁠ TikTok 👉 ⁠⁠⁠⁠⁠⁠  / spoc_servicenow  ⁠⁠⁠⁠⁠⁠ Instagram 👉 ⁠⁠⁠⁠⁠⁠  / spoc_servicenow  ⁠⁠⁠