Very excited to speak with my friend Jeremy Moreau, editor-in-chief of a hospitality training program called Jerry.Global, developed by visionary Restaurant/Bar Suppliers & Consultants Proof & Company.  We discuss the fuller way that hospitality professionals can be mentored so that their work has more value, meaning, and general effectiveness.  We also discuss the art of information gathering, remaining measured and attentive, and ways of overcoming the rigors of the service situation.