Learn what mindset really is and how it can (and must) be applied beyond just learning and performance. It was actually inspired by Stanford psychologist Dr. Alia Crum's study of hotel workers that revealed how an instantaneous perspective shift can occur from a simple suggestion. You'll be amazed at the profound impact that the team's new mindset had on the physiological level - and hopefully become inspired to try planting similar seeds with your service team. We discuss... The unexpected w...
Feb 14, 2022
27 min
It seems like there's a lot that can go wrong when implementing something like mindfulness, coaching, or any mental wellness modality into your workplace culture. You might be thinking, "What if everyone thinks it's weird ?" or "What if they don't like the facilitator?" or "What if they're tired of trainings and just don't wanna show up?" This episode answers all of these questions, and more, discussing creative (and sometimes surprising) solutions to these common uncertainties. We exp...
Feb 10, 2022
24 min
Do you do a one-off workshop or offer continuous support? Do you offer mindfulness, coaching or some other brain-tweaking modality? Do you bring in a third party or give your team the training to build an in-house program? If you're looking to begin a mental wellness program in your organization, these are good questions to be asking. Each organization has a unique culture with its own wellness needs so knowing determining the right fit for you is the name of the game. Why should you e...
Feb 2, 2022
26 min
We live in a time where it never feels like there's enough mental energy to go around. A big part of my mission is certainly to help people build more of this energy so that can be happier, healthier and more successful. But on the other side of this equation is the importance of acknowledging the limited inner resources of others. You can make an extraordinary difference in your relationship with a team member or customer by acknowledging the effort put into simple every day tasks. This epi...
Jan 17, 2022
34 min
Maybe you say "yes" to too much, or pick up the slack of negligent co-workers, or get pushed around by customers or managers. Feelings of resentment are probably one of the most common experiences in the workplace that nobody wants to deal with. Why? Maybe we don't like our resentful selves. We'd rather not feel so petty, grumpy and victimized as it concerns our daily commitments. But what happens when we don't like a feeling? You guessed it: we avoid it! It doesn't get the attention a...
Jan 4, 2022
29 min
I think this is the perfect holiday practice and also has a profound impact on the people-management skills you need for true service (AKA: the part that really counts). I challenge you to practice it using the person in your life that you find most different from you, most difficult to understand, or just straight-up most annoying. This is a practice that uses visualization and intention-setting to prepare your mind for whatever all the crazy humans in your life might throw at you, ma...
Dec 20, 2021
12 min
The holidays provide an opportunity to connect to the aspects of service that are truly meaningful to you. And this is the key to really serving to your highest potential: doing what makes YOU feel good (not just what you think you have to do). This episode shows you how to go beyond just the transactional job requirements of service and access your natural motivation to serve REGARDLESS of what you're getting out of it. Also discussed... How to respect your customer's/client's individuality...
Dec 13, 2021
25 min
If a customer or colleague is being unkind, why do we insist on feeling personally attacked by it? Well, we're designed to. We can try as hard as we want to not take things personally, but we all know that never works. So what do we do? You're going to learn a much different approach to keeping your sense of self from getting affected by someone else's foul mood so you can continue to perform and enjoy your service-oriented work. We'll learn... Why most of the advice your friends/colleagues/...
Dec 2, 2021
30 min
Do you find yourself making assumptions, criticisms or unfair evaluations of the people you serve or work with? These ideas may just float by your mind and remain internal, or they'll slip out at the wrong time and wound a relationship. Either way, being judgmental might feel like it really gets in the way of your success and happiness. Be sure to listen to the end of this episode since you're going to be left with powerfully simple methods to master your judgmental mind. Expect to lear...
Nov 23, 2021
25 min
Loved having a dialogue-style session with my homie Neal Woodson, who was kind enough to return to jam out on some of our mutually-beloved topics like empathy/compassion, service cultures, dealing with difficult humans, and how to help professionals feel empowered to serve to their highest potential. Other questions we chewed on... Are we getting more empathetic/compassionate as a society?How has COVID made us better at understanding the people we serve?How can “seeing the iceberg” transform...
Nov 16, 2021
57 min
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