SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Qrvey
Managing Armies of Digital Workers + The Value of Human Salespeople
34 minutes Posted Jun 10, 2025 at 12:00 pm.
0:00
34:42
Download MP3
Show notes

Today, we’re joined by Todd Olson, co-founder and CEO of Pendo, the world’s first software experience management platform. We talk about:

  • Offloading work from employees to digital workers
  • When most people will opt to chat with an AI agent over a human
  • The need for SaaS apps to transform themselves into agentic apps
  • Advice for serial SaaS entrepreneurs, including a big cautionary tale for startups
  • AI-generated and AI-maintained code and the ease of prototyping