On today's episode of Retention Talk, Loomly Co-Founder Thibaud Clément talks about triaging customer feedback, term optimization, and locking out customers.

On today's episode of Retention Talk, ProdPad CEO & Co-Founder Janna Bastow talks about engaged users, predicting churn, and packaging & pricing.

On today's episode of Retention Talk, I speak with Jai Dolwani, CMO at Winc. We talk about cancellation flows, second month retention and covering CX holes with NPS.

On today's episode of Retention Talk, I speak with Kelly Yanke Deltener former Head of Product at CoSchedule. We talk about keeping churned customers in the company biome, figuring out what a successful customer looks like, and why the customer isn't always right.

On today's episode of Retention Talk, I speak with Kevin Kuhn, Head of Product at Meister. We talk about moving away from the "solution-first" mindset, activation being the first step in retention, and building strong relationships with other teams.

On today's episode of Retention Talk, I speak with Jason Sew Hoy, Co-Founder and CEO at Supercast. We talk about going to where your customers already are, making cancelation reasons easily accessible to the team, and understanding the customer journey.

On today's episode of Retention Talk, I speak with Liz Stephany, Director of Customer Success at Close. We talk about eating your own dog food, learning from customer feedback, and putting churn into two buckets: avoidable churn and unavoidable churn.

On today's episode of Retention Talk, I speak with Maja Rajić Milivojević, Customer Success Team Manager at Workpuls. We talk about driving automation to form as many connections as possible, gathering information in the cancellation flow, and being proactive about upgrading to longer term plans.

On today's episode of Retention Talk, I speak with Jenna Tanenbaum Head of Growth Marketing at Who Gives A Crap. We talk about using social proof to see what customers are saying about your brand, implementing exit surveys to figure out reasons for churn, and communicating early and often.

On today's episode of Retention Talk, I speak with Mike Lackman, CEO of Trade Coffee. We talk about acquiring customers the "right" way, retaining customers one bag at a time, and reducing friction in your cancellation process.