On this episode of Retention Chronicles we’re joined by Mat Bingham, Director of Technology Partnerships at Okendo, the customer marketing platform that builds connections through showcasing high-impact social proof such as product ratings &amp; reviews, customer photos &amp; videos, and Q&amp;A message boards. On this episode we chat about<ul><li>collecting data and influencing customer behavior,</li><li>what to do if you have 5 reviews for one product and 100 for another,</li><li>how cross and upsells should include social proof, UGC, and/or reviews</li><li>onsite post purchase surveys</li></ul>Be sure to subscribe to our pod to stay up-to-date and checkout Malomo, the leading order tracking platform for Shopify brands at <a href="https://gomalomo.com">gomalomo.com</a>.

Tim Swindle & Scott Brown (PaddleSmash): Building brand awareness to increase brand recognition

Ecommerce brands are focusing on increasing customer retention. Join us as we discuss marketing, operations, and the customer experience with top DTC brands for real strategy around generating revenue, email marketing, social media, performance metrics, AI, customer communication, &amp; more in the Shopify ecosystem. 

Retention Chronicles is sponsored by Malomo, a branded order tracking platform improving the post-purchase experience. Be sure to subscribe &amp; check out gomalomo.com to learn more. Retention Chronicles is hosted and produced by Mariah Parsons.