On this week’s episode of Retention Chronicles, we’re joined by Aaron Dungca, Director of Merchant Success at Rebuy, a personalization platform that creates intelligent shopping experiences. Aaron, Noah, and Mariah chat through;

• How merchant success and retention relate

• Taking a consultative approach to help rather than sell

• Creating lasting relationships

• What it means to have an intelligent shopping experience and how to create one

• KPIs to look for

• How to increase your AOV (average order value) and ROI (return on investment) on ad spend

• How to navigate building partnerships with other technologies vs building out product features

Be sure to subscribe to stay up-to-date and checkout Malomo, the leading order tracking platform for Shopify brands at gomalomo.com. Try our free trial today!

Episode resources: The Leader Who Has No Title by Robin Sharma, The Customer Success Professiona’ls Handbook by Ashvin Vaidyanathan, How to Win Friends and Influence People by Dale Carnegie, Malomo Resource Library.