Most episodes of this show feature a single guest sharing their unique path through the industry, but today we are completely flipping the script. In this special roundtable edition of Restoration Pros Unplugged, host Clinton James brings together two of the sharpest tactical minds in the home services space: Chris Nordyke of Floodlight Consulting Group and Nikole Mackenzie of Momentum Accounting. If you are a restoration business owner generating anywhere from two million to ten milli...
Jun 29
30 min
Most restoration owners have a crazy story about how they got into the business, but very few have survived a first job so brutal it almost drove them out of the industry forever. In this episode of Restoration Pros Unplugged, host Clinton James sits down with Andrew Rickabaugh, co-owner of Rick and Ball Restoration and a One Tom Plumber franchise in Huntsville, Alabama. Andrew pulls back the curtain on his non-linear path to entrepreneurship, spanning roles as a paramedic, firefighter, Hunts...
Jun 12
34 min
In this follow-up episode, Clinton James sits down again with Toby Clem of Restoration Advisers to dive deeper into what it really takes to grow a restoration company that doesn’t depend on the owner. If your business still runs off memory, gut decisions, and “just figuring it out,” this episode is for you. Clinton and Toby break down: Why running your business from memory will eventually hold you backHow simple systems (SOPs) can create consistency, better results, and more profitThe real re...
Apr 24
37 min
If your field techs are juggling four, five, even eleven different apps on a single water mitigation job — you've got a data problem. And that data problem is going to follow you everywhere: estimating, compliance, team performance, and especially AI. In this episode, Clinton James sits down with Andrew Wirick, VP of Product at DocuSketch, to talk about one of the most overlooked challenges in restoration right now — fragmented field data. Andrew's spent the last eight months in the trenches...
Apr 17
47 min
You're landing jobs. Revenue is climbing. But somehow, cash is always tight — and when you need financing to grow, the doors keep closing. You're not alone. And the problem probably isn't your sales numbers. In this episode of Restoration Pros Unplugged, Clinton James sits down with Paul Childers of Blue Sky Biz Solutions to expose the financial blind spot that quietly strangles growth for restoration companies doing $1M, $3M, even $5M or more: the business structure behind the revenue. Pa...
Apr 10
43 min
What if your restoration company could deliver a Disney-level experience—even on a customer’s worst day? In this episode of Restoration Pros Unplugged, Clinton James sits down with Vance Morris, former Disney leader, founder of Deliver Service Now, and owner of Maryland Mold Busters—to break down how service-based businesses can transform customer experience into their ultimate competitive advantage. From systemizing service delivery to creating “wow moments” in high-stress situations like ...
Apr 3
40 min
Most restoration companies don’t struggle to find work—they struggle to build a business that doesn’t depend entirely on the owner. In this episode of Restoration Pros Unplugged, Clinton James sits down with Toby Clem of Restoration Advisers to unpack why so many restoration companies hit a growth ceiling—and what it actually takes to scale beyond it. From the “owner bottleneck” problem to building leadership teams that can truly operate independently, Toby shares hard-earned insights from wo...
Mar 27
51 min
In this episode of Restoration Pros Unplugged, Clinton James sits down with Erik Peterson, General Manager of Arko Restoration, to unpack a game-changing leadership exercise that’s helping restoration companies break through growth ceilings. If you’ve ever felt like your business can’t run without you… this episode is going to hit home. Erik shares how a simple but powerful task audit categorizing everything you do into Core, Supportable, Delegatable, and Automatable completely changed how he...
Mar 20
37 min
Most restoration companies are sitting on thousands of past customers and doing absolutely nothing with them. In this episode, Clinton sits down with Alex Nghiem, Chief Revenue Officer at Epic180, to break down a simple but powerful idea: Your CRM is either a gold mine or a graveyard. If you’ve been in business for 5+ years, you already have a built-in revenue source. Past water losses. Mold jobs. Fire cleanups. Carpet cleaning. Duct cleaning. Crawlspace work. These customers already trust yo...
Feb 20
46 min
What does it really take to scale a restoration business and expand into a new market without making expensive mistakes? In this episode of Restoration Pros Unplugged, Clinton James sits down with John Gabriele, owner of 911 Restoration of Des Moines and 1 Tom Plumber of Des Moines, to break down how he grew his company from under one million dollars to nearly three million and why he is now expanding into a second market. John shares real lessons from the trenches, including why coaching pla...
Feb 13
28 min
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