A bad attitude can spoil the image of your business So I was going to drop my son off at school and we drove pass a furniture store and I was giving him gist of how I was treated the day I went to the shop for furniture I left in anger because of the bad attitude of the sales person This is why I say a bad attitude can spoil the image of your business mind the kind of people you employ another thing is them trainings You know this is one thing that the westerners will always use in their business they don’t care who you are so far you entered their business premises they treat you with the courtesy you see them smile , they greet you politely ask you what you want , even if you don’t want to buy they still treat you well It is so heartbreaking that you enter a business place and the sales person is giving you attitude, weighing you by your looks to see if you can afford what they sell or not , some will sit down and be looking at you going around and round and and will not even bother to ask you what you need So as a business owner you should invest in giving your staff trainings let them know what Customer Service means remember you won’t be there all the time, you won’t know how they treat your customers, you won’t know how they treat the people who come in contact with your business You see the reception is the face of the business so please give your staff trainings talk to them about how their attitude can spoil your business Let me give you an instant I once worked with a company M and B in this company they have different sections , they have paints and they have furniture section so I was the business development manager for the clothing section so one day a guy got down from a taxi all this alone taxi , walked into the premises As there’s a cctv so we normally see everyone who comes and goesSo when this guy got to the door my junior workers were like ma don’t open the door, this one that drop from along he can’t buy anything here .. see how he is Well I won’t blame them the place is a high brand shop for only designers collection. But me being an experienced business developer I know we don’t judge by the looks .. billionaires sometimes look like a regular person So I went ahead and opened the door , and gave him a big smile , in my words hello sir how may I be of help to you This guy took a deep breath and replied MADAM PLS DRESS ME UP I swear I wasn’t expecting that at all , so I took him round asked what was the occasion and behold our guy that got down from alone taxi spent 475k naira.. he paid and he said madam because of you I will be coming here all the time You see the attitude is what gives the business an image .. imagine if I was rude or saucy that guy will spread his experience A happy customer tells 10 people And unhappy customer tells 100 people I hope you all learnt something and use it to improve your businesses and career.Cause a lot of people are not getting promoted because of their attitude to their jobChange this and thank me laterAnyway thanks again and again for always turning on real life talk with blessing Don’t forget to share this for everyone to learn .. have a nice day