Quality Insights Podcast
Quality Insights Podcast
Quality Insights
Quality Insights is a mission-driven non-profit organization that improves health and care for those we serve. For over half a century, we have provided education, data, collaboration and consulting services that impact millions of patients and providers every day. Learn more about what we do through our podcast.
Taking Healthcare by Storm: Industry Insights with Dr. Melanie Sue Hicks
In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Melanie Sue Hicks, PhD, SHRM-SCP, CFRE, an author, speaker, coach, and global philanthropist who specializes in human connection and resilience. Dr. Hicks shares how her path into organizational culture grew from early service work, research on generations, and experience in a toxic workplace. She reframes burnout as driven by misaligned expectations, lack of recognition, and repeated s...
May 15
36 min
Taking Healthcare by Storm: Industry Insights with Dr. Jimmy Moley
In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Jimmy Moley, MD, a psychiatrist specializing in mental health care of adults and athletes. Dr. Moley explains sports psychiatry as a growing subspecialty focused on athletes’ unique mental health needs, from injury recovery and identity challenges to medication considerations and sport culture. He discusses how youth sports can build resilience but also heighten pressures from soc...
May 8
25 min
Taking Healthcare by Storm: Industry Insights with Janet McConnell
In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Janet McConnell, speaker, author and fitness coach. Janet shares how a midlife health crisis led her from a corporate career to coaching longevity, reframing aging as reinvention and “decay as optional.” She highlights consistent strength training, protein-forward whole foods, and daily challenge for brain and body health, warns against quick fixes, and calls for a healthcare shift from...
May 1
30 min
Taking Healthcare by Storm: Industry Insights with Dr. Tamara Ruggles
In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Tamara Ruggles, PharmD, BCGP, FASCP, a Board-Certified Geriatric Pharmacist, Fellow of the American Society of Consultant Pharmacists (ASCP), founder of The Deprescribing Clinic, and host of the Geriatric Pharmacy Focus podcast on the Pharmacy Podcast Network. Dr. Tamara Ruggles explains how medication-related harm and prescribing cascades in long-term care led her to found the Deprescr...
Apr 24
24 min
Taking Healthcare by Storm: Industry Insights with Dr. Chris Peterson
In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Dr. Chris Peterson, an anesthesiologist, ordained Buddhist priest, meditation teacher, and mindfulness counselor. Dr. Peterson describes how a midlife crisis and Buddhist counseling deepened his meditation practice and shaped his view of mindfulness as a tool for awakening and compassionate care. He discusses how mindfulness helps clinicians reduce burnout and self-criticism...
Apr 17
36 min
Taking Healthcare by Storm: Industry Insights with Diane Randall
In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Diane Randall, M.A., CHHC, a Whole Living Consultant, Author, College Instructor, and host of Plant Based Curious. Diane shares how severe burnout and health issues as a high-performing working mother and traveling consultant sparked a shift toward integrated mind-body-spirit wellbeing, reframing discomfort as a catalyst for growth. She emphasizes plant-forward eating and sustainable “m...
Apr 10
27 min
Taking Healthcare by Storm: Industry Insights with Mark Garofoli
In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Mark Garofoli, PharmD, MBA, BCGP, CPE, CTTS, a  board-certified geriatric pharmacist, certified pain educator, nationally recognized expert in pain management and substance use education, and host of the Pain Pod. Mark shares how mentors, patient experiences, and his work in practice and education led him into pain management and substance use education. He reflects on the 2016 CDC opio...
Apr 3
32 min
Taking Healthcare by Storm: Industry Insights with Dr. Robert Oliver
In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Robert Oliver, Ed.D., Co-Founder and Senior Master Trainer of Education and Treatment Alternatives, Inc. Dr. Oliver describes how his upbringing in poverty and supportive relationships led to a career in youth mental health and to co-founding Education and Treatment Alternatives to expand Aggression Replacement Training. He outlines when families should seek help, why Gen Z mental healt...
Mar 27
24 min
Taking Healthcare by Storm: Industry Insights with Toby Martini
In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Toby Martini, Senior Instructor at The Leaders Institute. Toby shares how he combined decades of improv performance with personal development to create facilitation and “improv for business” programs that help teams break down silos, improve communication, and prevent conflicts by understanding differing work styles. He explains the Leaders Institute’s balance of fun and practical learn...
Mar 20
20 min
Taking Healthcare by Storm: Industry Insights with Nicholas Lombardo
In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Nicholas Lombardo, PharmD, clinical pharmacist and owner of The Gear Box Gym. Nicholas describes how his interests in chemistry and patient care led him from planned retail pharmacy to inpatient clinical work, emphasizing the value of pharmacists on hospital rounds for proactive medication optimization, infectious disease stewardship, and chronic disease management in areas like diabete...
Mar 13
29 min
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