In this episode we Talk about the consequences of not filling in time and notes in tickets. Talk about management consequences like that you cannot staff correctly, cannot figure out where staff needs training, when asked if IT needs more staff we wouldn't know, don't know what is taking IT the most time to support, you have to fire someone because you can't show why we need them, etc.

In this episode we answer the question "What is an MSP?" We help owners understand what to expect from an MSP. We got the question from a friend who truly wanted to know so we put it in the show. Please visit us at https://soarcommunitynetwork.com/scntechnology to learn about our services.

Talking about being a good manager and getting resources for your team. Stepping away from that technical role is a good thing.

Creating documentation is not only important to the organization but also to you.

When does it make sense to outsource and when it doesn't.

How being able to train your replacement not only helps the organization but also your career.

Interview with security engineer Hamed Etebar. Talking about the security considerations that move you to buy a Mobile Device Management Software products and the policies that should go behind it to support its implementation.

Interview with security engineer Hamed Etebar. Talking about the security considerations that move you to buy a Mobile Device Management Software products and the policies that should go behind it to support its implementation.

In this episode we talk about having caution when signing contracts specifically when it comes to telecom companies.

In this episode we talk about having caution when signing contracts specifically when it comes to telecom companies.