Crystal Williams, of McWilliams & Son Heating and Air Conditioning, was named the Service World Woman of the Year at Service World Expo. In part two of this interview, Crystal talks about working in and running a business with family members, and her choice for favorite business book.

38 - Joe Strittmatter - Growing A Multi-Trade Powerhouse

Do you like stories about business? I do! I’m endlessly fascinated by the creative and innovative strategies business people employ to build their businesses. I love the stories of how businesses were started, bought, sold, grown, failed, and the stories of pitfalls and advances. They’re all interesting. As someone who runs a business and advises others who run businesses, I find the stories useful and informative as well as cautionary and inspirational.