Kyle talks about:
- How creating 1,000 videos a year improved the Customer Experience
- Why this removed the unknowns and what-ifs
- Why it’s important to disrupt the flow of information when educating customers
The book that has influenced Kyle the most in the past year:
It's Not Always Depression: Working the Change Triangle to Listen to the Body, Discover Core Emotions, and Connect to Your Authentic Self by Hillary Jacobs Hendel: https://amzn.to/3BDsiHt
His note to all CX professionals:
“Take a 10 minute break in silence. People are so used to doing the next thing, and overcoming problems and not having a lot of time to sit and allow them to hear what our body is telling us. A lot of wisdom happens in the silence...”
Transcript: https://press1fornick.com/win-the-house-you-love
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