Fro talks about:
- Explains how Dental Insurance was broken
- How Beam Dental reduced effort to create a better Member Experience
- The importance of culture and core values
The book that has influenced Fro the most in the past year:
· No Rules Rules: Netflix and the Culture of Reinvention: https://amzn.to/3rtPaEX
His note to all CX professionals:
“Everybody’s job is Customer Support. We should all be thinking about the Member Experience, and working on it every day, no matter your title. ”
Transcript: https://press1fornick.com/alex-frommeyer/
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