Melina talks about:
· The old adage “Perception Is Reality”
· How to shift your business to be customer-obsessed
· What drives buying behavior
· How to leverage the power of questions
The person who has influenced Melina the most in the past year:
Scott Miller – EVP of Thought Leadership at Franklin Covey and his book Marketing Mess to Brand Success: https://amzn.to/2RFw5BT
Her note to all customer service professionals:
“Be Thoughtful”
Transcript: https://press1fornick.com/melina-palmer
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BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more here
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