Jason Bradshaw - Chief Customer & Marketing Officer at Volkswagen Group Australia [Customer Experience]
He talks about:
· The importance of customer feedback
· Setting clear expectations
· Explains the biggest roadblocks in delivering great CX
The book that has influenced Jason the most in the past year:
✔️ Cult Status: How to Build a Business People Adore: https://amzn.to/3cu8SdE
His note all the customer service and CX professionals:
“Don’t wait for the Journey Map to be done, start improving today.”
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