Stacy Sherman - Director of Customer Experience & Employee Engagement at a global company, Schindler Elevator Corporation [Customer Feedback]
She talks about:
· Companies should live and breathe CX
· How to drive behaviors
· The importance of customer feedback
*Opinions are her own. Stacy does not represent any company.
The person who has influenced Stacy the most in the past year:
✔️ Oprah Winfrey
Her note all the customer service and CX professionals:
“Make sure that you are intentionally listening to your customers, and then personalize the response.”
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