Therese Steiner - Director of Strategy &amp; Operational Effectiveness in Global Customer Success at Lexis Nexis. She talks about how to use customer journey to drive continuous improvement.  Join the Press 1 For Nick community on LinkedIn <a href="https://www.linkedin.com/company/press-1-for-nick/">here</a> and connect with Nick <a href="https://urldefense.com/v3/__https://www.linkedin.com/in/nickglimsdahl/__;!!HXCxUKc!gH122KqHBpoMOJ9OaIuRsMnwxj_4Hht4y2Nr6F7RFxSgHGf27Vv6gw0-OqeCfP8%24">here</a>. Powered by, <a href="https://urldefense.com/v3/__https://www.govds.com/__;!!HXCxUKc!gH122KqHBpoMOJ9OaIuRsMnwxj_4Hht4y2Nr6F7RFxSgHGf27Vv6gw0-lzQ_pzA%24">VDS</a> #customerexperience #customerservice #press1fornick

Josh Anderson - VP of IT at MedFlight

Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers.

Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. 

The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.