<p>Roberta O'Keith talks about VOC, how to build and execute on a VOC strategy, and the importance of Governance. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick #customerexperience #customerservice #press1fornick</p>

Therese Steiner - Director of Strategy & Operational Effectiveness in Global Customer Success at Lexis Nexis [Journey Mapping]

Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers.

Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. 

The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.