September appears to be 'sorry' month with US talk show host, Ellen, apologising for the show's workplace culture, while embattled journalist, Miranda Devine, said sorry ahead of her defamation settlement. Both fell flat. This week CEO, Nicole Webb, and General Manager, Frances Dwyer, discuss the anatomy of a true apology. You can find a list of all our sources below:https://brenebrown.com/podcast/harriet-lerner-and-brene-im-sorry-how-to-apologize-why-it-matters/https://www.bbc.com/worklife/article/20200512-why-weve-been-saying-sorry-all-wrong