REALLY? Tell me this didn't happen... It Did!!!


"Although your customers won't love you if you give bad service, your competitors will." - Kate Zabriskie, Founder Business Training Works



Boasting about your great customer service is NOT a good idea!

“Pride comes before the fall.”

You also take away a key principle of Positively Outrageous Service: “RANDOM and UNEXPECTED.

Andrew’s real-life scenario gives us three valuable lessons that we can all learn from.