Positively Outrageous Service
Positively Outrageous Service
Andrew Szabo & Michael Hoffman
Engagement: Get the Customer to Play or Get Involved!
15 minutes Posted Jun 30, 2019 at 2:45 pm.
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Positively Outrageous Service – Principle #3



Photo by Johann Walter Bantz on Unsplash



“Unless you love everybody, you can’t sell anybody.” – Dicky Fox (Jerry Maguire)



The third fundamental principle of Positively Outrageous Service: Create engagement by either getting the customer to play or get them involved in other ways. A service experience that is fun makes it highly memorable and lends itself to positive word-of-mouth. Your customer can't help themselves but to tell others! For more on this listen to our 15 minute radio segment: OUTRAGEOUS!!! Creating Extraordinary Experiences with Positively Outrageous Service® – available also through Spotify, Google Podcasts, AnchorFM and iTunes.