📊 Free for Practice Owners: Get custom insights showing exactly how patients find you online (or why they're not) → https://podiatry.marketing/report

In this episode of Podiatry Marketing, Jim McDannald, DPM, and Tyson Franklin discuss how asking better questions in and around the clinic drives trust, better care, and practice growth more effectively than relying only on online marketing. They explain that patients often leave not because of clinical skill but because they don’t feel heard, and that curiosity and follow-up questions build stronger doctor-patient connections than lecturing or rushing to a diagnosis.

Drawing on examples from personal experiences, The 40-Year-Old Virgin, and concepts from the book Give to Grow, they outline how patients may need technical advice, emotional support, or strategic guidance—and one extra question helps identify which. They also connect curiosity to marketing through front desk calls, referral relationships, and online interactions, and describe a “follow-up question flywheel” that boosts retention, reviews, and referrals without increasing ad spend.

✉️ Contact: [email protected]