in the first of three episodes on difficult conversations, Ant and Terry delve into the causes of our resistance, and the ways in which we tend to react when conversations 'turn'. 

Also in this episode:

• The one language pattern to avoid when forecasting a difficult conversation
• The three paths we can take when things turn. 
• Six simple questions that can help you overcome your avoidance.  
• A three-step exercise to help you reprogram your response and remain centred in crucial conversations. 

Show notes: