In this episode, Donna and Tom sit down with Erin Van Zeeland, Senior Vice President and General Manager of Truckload and Dedicated Services at Schneider, to discuss the evolution of transportation and the power of strategic logistics. Erin shares insights from her 33-year journey at Schneider, exploring how the company leverages AI and "D4 science" to drive efficiency through platforms like Schneider Freight Power. She breaks down the critical difference between transactional and durable shipping rates, explaining why chasing the lowest cost per mile is often a false economy that leaves shippers exposed during market peaks. Listeners will gain valuable perspectives on leadership, the importance of curiosity, and Schneider’s commitment to developing talent through the Schneider Women’s Network. Erin also reveals how real-time AI bots are transforming the driver experience by slashing resolution times for gate issues from 34 minutes to under three. Whether you're a student or a seasoned professional, this conversation offers a masterclass in balancing cutting-edge technology with a people-first philosophy. Takeaways: The strategic shift from transactional to durable shipping rates for long-term resilience. How Schneider utilizes AI and bots to enhance driver productivity and real-time problem-solving. Leadership lessons on the "human side" of logistics and the power of curiosity. Navigating the 18-20 month freight market cycles and long-term industry trends. Stay connected with CSCR on LinkedIn (Center for Supply Chain Research) and Instagram (@pennstatesupplychain), and be sure to follow us on Spotify, Apple Podcasts, or wherever you are tuning into Unpacked: Insights hosted by the Penn State Smeal Center for Supply Chain Research™. Thank you for joining us!  Visit our website: https://www.smeal.psu.edu/cscr  Guest Bio: Erin Van Zeeland is Senior Vice President and General Manager of Truckload and Dedicated Services at Schneider, a premier provider of transportation, logistics and intermodal services, enhancing the standard of living worldwide. Schneider Logistics Services is Schneider’s fastest growing segment and in 2018 achieved the $1B revenue milestone for the first time. In this position, she is responsible for all aspects of the company’s Logistics Service offerings, including Transportation Management (Brokerage), Supply Chain Management, Transloading and Distribution, Warehousing and Port Dray. Within her functional responsibilities, she ensures that over 34,000 third party carriers and service providers are effectively utilized to meet supply chain needs, service and profitability objectives across any mode of transportation and logistics services.‍ With 27 years of operations, commercial, transportation logistics experience, Van Zeeland has held several leadership roles in both Schneider’s Logistics and asset-based divisions. She has also served as vice president of Business Transformation, where she managed the enterprise business process engineering and change management/change leadership efforts for the Schneider enterprise. Van Zeeland started her career at Schneider in 1993 as a service team leader at the Harrisburg Operation Center and was subsequently promoted to operations/customer service Integration manager, Van Operations in 1995 before becoming the operations center manager at Schneider’s headquarters in Green Bay, Wis. in 1997. During her career with Schneider, Van Zeeland has served in a variety of leadership positions with increasing responsibility for customer growth and business expansion. Van Zeeland holds a bachelor’s degree from Pennsylvania State University and an MBA from Silver Lake College in Manitowoc, Wis. Van Zeeland was recognized in Computer World’s Premier 100 IT leaders in 2009, a WIT finalist for the 2019 Distinguished Woman in Logistics Award and was named the recipient of the Supply & Demand Chain Executive’s first-ever Women in Supply chain award. She currently se

In this episode, Donna and Tom sit down with Amit Bansal, Senior Vice President of Procurement at Dell Technologies, to explore the evolution of strategic sourcing, the transformative impact of AI on procurement, and what it takes to build resilient supply chains in a global landscape. Amit shares insights from his 20+ year career at Dell, spanning roles across Texas, Singapore, and Taiwan, and discusses how adaptability, cross-cultural collaboration, and continuous learning have shaped his leadership philosophy. He also discusses Dell's approach to developing the next generation of supply chain talent and offers advice for students entering the industry. Listeners will gain practical perspectives on navigating complexity, leveraging technology, and creating value through strategic partnerships. Takeaways: The evolution of strategic sourcing and procurement at Dell Technologies How AI is transforming procurement operations and decision-making The importance of adaptability and cross-cultural collaboration in global supply chains Dell's approach to mentoring and developing future supply chain leaders Career advice for students and professionals entering the supply chain field Stay connected with CSCR on LinkedIn (Center for Supply Chain Research) and Instagram (@pennstatesupplychain), and be sure to follow us on Spotify, Apple Podcasts, or wherever you are tuning into Unpacked: Insights hosted by the Penn State Smeal Center for Supply Chain Research™. Thank you for joining us!  Visit our website: https://www.smeal.psu.edu/cscr  Guest Bio: Amit Bansal is Senior Vice President of Technology Silicon and Server Infrastructure Procurement at Dell Technologies. He leads the strategic procurement of technology silicon, including CPUs, GPUs/AI modules, and networking chips, supporting all lines of business. Additionally, Amit oversees server infrastructure procurement, driving ODM sourcing strategy and relationship management. His leadership extends to global manufacturing initiatives, including supply chain localization efforts in India under the government’s Production Linked Incentive (PLI) scheme. Since joining Dell in 2001, Amit has held various global leadership roles in procurement, operations engineering, supplier quality, and manufacturing. His career has taken him to Austin, Singapore, and Taipei, where he has consistently delivered results through cross-functional and cross-cultural collaboration. Amit holds a Master of Manufacturing Management from Penn State and a Bachelor of Science degree in Chemical Engineering from Panjab University, India. Outside of work, he enjoys traveling and exploring new cultures with his wife, and their two sons.

In this episode, Donna and Tom sit down with Steve Carrel, Partner and Investment Committee Chairman at TRP Capital Partners, to discuss private equity investment in the transportation sector, leadership lessons, and what makes companies resilient through economic cycles. Steve shares his unique perspective from evaluating and partnering with transportation businesses across seven verticals, from dealerships to logistics and manufacturing. He explains the critical question he asks every potential investment, the skills that matter most in business, and the importance of curiosity and adaptability. Steve also reflects on career advice, the value of being nice over being right, and how his Penn State education shaped his professional journey. Listeners will gain valuable insights for both operators and investors in the supply chain space. Takeaways: The investment perspective on transportation and logistics companies The critical question Steve asks every potential portfolio company Essential skills for success: curiosity, adaptability, and interpersonal excellence Career wisdom and the importance of being nice over being right Stay connected with CSCR on LinkedIn (Center for Supply Chain Research) and Instagram (@pennstatesupplychain), and be sure to follow us on Spotify, Apple Podcasts, or wherever you are tuning into Unpacked: Insights hosted by the Penn State Smeal Center for Supply Chain Research™. Thank you for joining us!  Visit our website: https://www.smeal.psu.edu/cscr  Guest Bio: Steve Carrel is a Partner and Investment Committee Chairman at TRP Capital, a Birmingham, Michigan-based private equity firm focused exclusively on the transportation sector. He joined TRP in 1998 and leads deal sourcing, execution, and portfolio management across the firm's seven verticals, which span dealerships, aftermarket services, collision repair, logistics, and manufacturing. Steve currently serves on nine portfolio company boards. Prior to TRP, he worked as an analyst in the Investment Banking Division at Merrill Lynch.  Steve holds a BS in Finance from Penn State and an MBA from Harvard Business School.

In this episode, Donna and Tom sit down with Jennifer Becka, Global Sourcing Leader at Intuit and a supply chain innovator with over 15 years of global sourcing experience across manufacturing, healthcare, and technology. Jennifer shares insights from her diverse career journey, from managing the world's largest powered industrial fleet at Amazon to leading procurement transformation at GE, Cleveland Clinic, and Diebold, and now driving AI-powered sourcing at Intuit. Jennifer explores the critical distinction between resilient and anti-fragile supply chains, explaining how organizations can build systems that don't just withstand stress but actually improve because of it. She discusses the evolution of value creation from physical goods to digital services, strategies for earning executive buy-in through stakeholder collaboration, and her groundbreaking end-of-life fleet initiative at Amazon that optimized total cost of ownership. Takeaways: The difference between resilient and anti-fragile supply chains How value definition evolves across physical goods, healthcare services, and digital platforms Strategies for stakeholder engagement and earning executive buy-in Lifecycle management and total cost of ownership optimization Jennifer's career philosophy: building systems strong enough to improve under stress Stay connected with CSCR on LinkedIn (Center for Supply Chain Research) and Instagram (@pennstatesupplychain), and be sure to follow us on Spotify, Apple Podcasts, or wherever you are tuning into Unpacked: Insights hosted by the Penn State Smeal Center for Supply Chain Research™. Thank you for joining us!  Visit our website: https://www.smeal.psu.edu/cscr  Guest Bio: Jennifer F. Becka leads Accelerating Functions and Services Sourcing at Intuit. With over 15 years of global sourcing leadership, Jennifer has built and transformed procurement functions across manufacturing, healthcare, and technology—including leadership roles at GE, Diebold, Cleveland Clinic, and Amazon, where she directed global categories spanning the world's largest powered industrial fleet and critical digital security and marketing services. Known for building high-performing teams and driving enterprise transformation, Jennifer brings a rare combination of operational rigor, strategic vision, and technical fluency—including a Lean Six Sigma Black Belt, and certifications with ASCM and AI for Business Strategy. Jennifer is a member of the Penn State Smeal Executive DBA Cohort of 2029, where her research explores the governance of agentic AI in cognitive supply chains. She is based in San Diego, California.

In this episode, Donna and Tom sit down with Vineet Khanna, CEO of Advanter Advisory and former Global Head of Supply Chain at Nestlé, to explore the evolution of supply chain leadership in an era of rapid technological change. Vineet shares insights from nearly four decades of multi-cultural experience, discussing how AI and digital transformation are reshaping supply chain operations. He emphasizes the critical importance of mindset shifts required to leverage AI effectively, noting that success in the next several years will separate companies based on their ability to adopt these technologies. Vineet also provides valuable perspective on developing the next generation of supply chain leaders, highlighting the essential skills and cultural shifts needed to thrive in an increasingly complex global landscape. Takeaways: The transformative potential of AI in supply chain operations and the mindset shift required for success Critical talent and cultural changes needed for next-generation supply chain leaders Lessons from leading global supply chain transformation at Nestlé Strategic approaches to navigating technological disruption in supply chain management Stay connected with CSCR on LinkedIn (Center for Supply Chain Research) and Instagram (@pennstatesupplychain), and be sure to follow us on Spotify, Apple Podcasts, or wherever you are tuning into Unpacked: Insights hosted by the Penn State Smeal Center for Supply Chain Research™. Thank you for joining us!  Visit our website: https://www.smeal.psu.edu/cscr  Guest Bio: Vineet Khanna is a global business leader with nearly four decades  of multi-cultural experience across various domains, including supply chain & procurement, finance, digital technologies, and operational excellence. As the CEO of Advanter Advisory, he is a trusted advisor to several leading corporates, tech firms, consulting firms, and startups. Prior to Advanter Advisory, he was the Global Head of Supply Chain at Nestlé where he exemplified his strategic prowess and leadership, managing end-to-end supply chain operations and transformation projects encompassing demand and supply planning, physical logistics & sustainability, digital transformations, customer service and materials management. Throughout his career, Vineet has delivered results in senior leadership roles for 25 years, contributing his expertise at country, regional, and global levels. Vineet's influence extends to the boardroom, having served as a board member of Nestlé Enterprises SA. Currently, Vineet lends his transformative insights to diverse companies and start-ups as an advisor for the entire strategy-transformation-execution spectrum, leveraging his extensive experience to drive excellence. He is widely recognized as a thought leader in the realms of business, leadership, and societal progress, making him an inspiring and highly sought-after keynote speaker. Academically, Vineet holds an MBA degree from IIMA (India) and has pursued advanced studies at esteemed institutions including IMD, Lausanne, and London Business School.

In this episode, Donna and Tom welcome Jay Strother, president & CEO of the International Warehouse Logistics Association (IWLA), and J.C. Capron, director of strategic initiatives for IWLA, to discuss a groundbreaking research initiative that will quantify the economic and workforce impact of 3PL warehouses across North America. Jay and J.C. explain how IWLA serves its diverse membership, from household names like UPS and FedEx to multi-generational family-owned operations, through education, advocacy, and industry-leading resources like their popular podcast. The conversation centers on the ongoing 3PL Warehouse Impact Study, a collaborative effort with Penn State Smeal's Center for Supply Chain Research designed to provide credible, aggregate data that tells the industry's story with authority. Takeaways: IWLA's mission to support 3PL warehouse operators through education, advocacy, and research The importance of the 3PL Warehouse Impact Study in benchmarking industry contributions How the Warehouse Advocacy Fund supports critical industry initiatives Why participation from companies of all sizes matters for credible, protected data Stay connected with CSCR on LinkedIn (Center for Supply Chain Research) and Instagram (@pennstatesupplychain), and be sure to follow us on Spotify, Apple Podcasts, or wherever you are tuning into Unpacked: Insights hosted by the Penn State Smeal Center for Supply Chain Research™. Thank you for joining us!  Visit our website: https://www.smeal.psu.edu/cscr  Guest Bios: Jay Strother serves as president & CEO of the International Warehouse Logistics Association (IWLA), a position he has held since 2023. Strother joined IWLA in 2011 as vice president and executive director of IWLA Canada before assuming his current role. Strother brings decades of association management, communications, and marketing experience to the position. Prior to IWLA, Strother held senior roles at SmithBucklin and the Association of Legal Administrators, where he oversaw editorial, advertising, and design functions and helped shape the association's digital presence. He also served as director of communications at the United States Junior Chamber of Commerce early in his career. He holds a bachelor's degree with honors in English and communications from the University of Tulsa. Jay Capron (J.C.) serves as the director of strategic initiatives for the International Warehouse Logistics Association (IWLA) where he provides leadership in advocacy, marketing and communications, and strategic planning to advance the association’s growth initiatives. Capron brings more than 20 years of experience as a professional broadcaster in the radio industry, along with extensive leadership experience in the manufacturing and nonprofit sectors. Prior to joining IWLA, Capron served as director of communications and government affairs for ND Paper, the U.S. subsidiary of Nine Dragons, one of the world’s largest containerboard manufacturers. In this role, he developed and strengthened relationships with key government stakeholders while leading the execution of a comprehensive strategic communications program.

In this episode, Donna and Tom sit down with Kim Hadlum, Vice President of Inventory Planning at Armada Supply Chain Solutions, to explore her journey from fashion retail to leading inventory planning for the restaurant industry. Kim discusses the unique supply chain challenges in food service, the importance of adaptability and collaboration, and how technology and innovation drive efficient assured supply. She shares insights on building high-performing teams, the value of mentorship, and practical advice for early-career professionals looking to make their mark in supply chain management. Listeners will gain valuable perspectives on career development, cross-industry learnings, and the evolving landscape of inventory planning. Takeaways: Kim's career transition from fashion retail to supply chain solutions in the restaurant space Unique challenges of food service supply chains compared to other industries The importance of being a problem solver with strong communication and relationship-building skills Armada's 20-year partnership with Penn State Smeal's Center for Supply Chain Research Stay connected with CSCR on LinkedIn (Center for Supply Chain Research) and Instagram (@pennstatesupplychain), and be sure to follow us on Spotify, Apple Podcasts, or wherever you are tuning into Unpacked: Insights hosted by the Penn State Smeal Center for Supply Chain Research™. Thank you for joining us!  Visit our website: https://www.smeal.psu.edu/cscr  Guest Bio: Kim Hadlum is the Vice President of Inventory Planning for Armada Supply Chain Solutions. In this role, Kim leads Armada's Demand Planning, Supply Planning, and Planning Analytics and Capabilities functions to drive efficient assured supply for clients in the restaurant space. With over 20 years of supply chain experience, Kim has held roles of increasing responsibility, driving inventory focused solutions that leverage technology, innovation, collaboration, and planning expertise both domestically and internationally. In addition to her Armada experience, Kim has a depth of planning leadership experience in the retail sector. Kim leads a team of 40+ individuals and has a demonstrated history of success in mentoring and development that spans beyond her own area of responsibility. Kim holds a bachelor's degree from The Pennsylvania State University and is Armada's liaison to Penn State's Center for Supply Chain Research. She currently resides in western Pennsylvania with her family.

In this episode, Donna and Tom sit down with Brad Rogers, Supply Chain Planning Director at PepsiCo, to discuss his leadership of the Supply Chain Command Center, the transformative role of AI in supply chain operations, and his passion for mentoring the next generation of supply chain professionals. Brad shares insights from his 17+ years at PepsiCo, explaining how predictive risk assessment tools proactively mitigate disruptions and safeguard service levels. He emphasizes the importance of networking as a strategic skill and offers wisdom on career development, encouraging students to focus on becoming the best version of themselves rather than just listing achievements. Takeaways: The role of PepsiCo's Supply Chain Command Center in crisis management and network visibility How AI and predictive analytics are revolutionizing supply chain planning Brad's doctoral research on Agentic AI and how autonomous agents could revolutionize supply chain decision-making Networking as a strategic toolkit for students and recent graduates Stay connected with CSCR on LinkedIn (Center for Supply Chain Research) and Instagram (@pennstatesupplychain), and be sure to follow us on Spotify, Apple Podcasts, or wherever you are tuning into Unpacked: Insights hosted by the Penn State Smeal Center for Supply Chain Research™. Thank you for joining us!  Visit our website: https://www.smeal.psu.edu/cscr  Guest Bio: Brad Rogers is a supply chain executive with over 17 years of Fortune 50 experience, specializing in network strategy, risk management, and business continuity. Currently serving as a Supply Chain Planning Director at PepsiCo, Brad leads the Supply Chain Command Center for PBNA North Division. The department oversees end-to-end network visibility and orchestrated crisis management for PepsiCo Beverages North America. In this role, he pioneered the use of predictive risk assessment tools to proactively mitigate supply disruptions and safeguard service levels during peak demand periods.  Previously, Brad served as Senior Manager of Network Strategy, where he steered a multibillion-dollar supply chain redesign initiative aimed at consolidating nodes and increasing resilience across the U.S. network. His strategic approach is grounded in deep operational experience; he has successfully turned around underperforming distribution centers, managed complex manufacturing co-op partnerships, and led Lean Six Sigma initiatives that drove double-digit improvements in efficiency and cost savings.  A proud member of the Nittany Lion community, Brad holds an MBA in Supply Chain Management from Penn State and actively mentors incoming students in the program. He is currently bridging the gap between industry and academia as a DBA candidate at Fairfield University. His doctoral research focuses on the emergence of "Agentic AI", investigating how autonomous AI agents can be implemented to enhance supply chain planning and decision-making resilience.

In this episode, Donna and Tom sit down with Ron Walters, Director of Digital Technology at Collins Aerospace (an RTX business), to explore the intersection of supply chain management and digital transformation. Ron shares insights from his 25+ years of Fortune 500 experience and military service, discussing how AI, automation, and advanced analytics are reshaping supply chain visibility and operational performance. He explains the commonalities across industries, from military to aviation, that all supply chain professionals can apply, and offers practical advice on successfully transforming complex supply chain processes through digital adoption. Listeners will gain valuable perspective on building supply chain resilience, understanding technology use cases, and preparing for the evolving landscape of the next 5-10 years. Takeaways: Ron's career journey from Army Intelligence Officer to leading digital transformation at Fortune 500 companies How digital transformation, AI, and automation are fundamentally reshaping supply chain visibility Practical strategies for transforming complex supply chain processes through digital adoption Advice for supply chain professionals and students on building careers at the intersection of technology and operations Stay connected with CSCR on LinkedIn (Center for Supply Chain Research) and Instagram (@pennstatesupplychain), and be sure to follow us on Spotify, Apple Podcasts, or wherever you are tuning into Unpacked: Insights hosted by the Penn State Smeal Center for Supply Chain Research™. Thank you for joining us!  Visit our website: https://www.smeal.psu.edu/cscr  Guest Bio: Ron Walters is an accomplished operations and technology leader with over 25 years of Fortune 500 industry experience. He has held leadership roles in manufacturing, supply chain, strategic sourcing, and IT business transformation at globally recognized companies, including General Electric, Black & Decker, Ingersoll Rand, and Trane Technologies. Currently, Ron serves as Director of Digital Technology at Collins Aerospace (an RTX company), where he plays a critical role in aligning technology strategy with business objectives, driving efficiencies, and enabling enterprise-wide digital initiatives. Before his current role, he served as Director of Supply Chain Technology and Systems, leading digital transformation efforts across the company's global supply chain and leveraging advanced technologies to enhance visibility, automation, and operational performance. With a deep background in digital transformation, Ron specializes in leveraging digital applications, AI, automation, and advanced analytics to enhance efficiency, streamline enterprise processes, and drive digital adoption. He actively shares insights on digital ecosystems, supply chain resilience, and emerging technology trends through industry engagements, professional collaborations, and his passion of mentoring employees and students. Prior to his corporate career, Ron served five years as an Intelligence and Reconnaissance Officer in the U.S. Army. He holds a B.S. in Civil Engineering from Penn State, an MBA from Indiana University Kelley School of Business, and a graduate certificate in Digital Transformation for Senior Executives from The Wharton School.

In this episode, Donna and Tom sit down with Chieh Huang, founder of Boxed and CEO of Pelgo, to explore his journey from shipping toilet paper out of his parents' garage to leading a publicly traded e-commerce company and now building an AI-powered workforce platform. Chieh shares the operational engineering behind making unit economics work on low-margin, high-volume items, his early adoption of autonomous guided vehicles in fulfillment centers, and the evolution from pure automation to human-machine collaboration. Listeners will gain actionable insights on balancing cutting-edge technology with operational reality, preparing teams for rapid change, and leading with humor, humility, and perseverance in today's dynamic supply chain landscape. Takeaways: The operational engineering behind making unit economics work on low-margin, high-volume e-commerce items Early adoption and evolution of autonomous guided vehicles (AGVs) and the balance between automation and human flexibility Pelgo's mission to retrain workers for AI-forward roles and the potential for gamifying frontline supply chain work Cultural leadership lessons from Boxed, including employee education benefits and building anti-micromanagement teams Stay connected with CSCR on LinkedIn (Center for Supply Chain Research) and Instagram (@pennstatesupplychain), and be sure to follow us on Spotify, Apple Podcasts, or wherever you are tuning into Unpacked: Insights hosted by the Penn State Smeal Center for Supply Chain Research™. Thank you for joining us!  Visit our website: https://www.smeal.psu.edu/cscr  Guest Bio: Chieh Huang is a Co-founder and the CEO of Pelgo. Prior to Pelgo, Chieh was the President of the World Economic Forum's Global Collaboration Village. Throughout his career, Chieh has founded and led both public and private companies. He was the CEO of Astro Ape, an early pioneer in mobile social gaming later acquired by Zynga. During his time at Zynga, Huang led Zynga Mobile's New York studio, which produced one of the company's first homegrown, chart-topping mobile games. He was also a co-founder and the CEO of Boxed, an NYSE listed online retailer, and Spresso, an AI-powered pricing optimization company acquired by Blackrock. Before his days as an entrepreneur, Huang was a corporate attorney at a leading law firm after attending The Johns Hopkins University and Fordham Law School. Huang currently serves on the Board of Six Flags, the world's largest regional theme park operator and has also served on several non-profit boards, including New York Cares and The Museum of Chinese in America. Chieh also serves on the Advisory Board for Mclaren Racing, with entries in Formula 1, Indycar and WEC. Huang's personal honors include being named to Bloomberg's "50 people to watch", Crain's "40 Under 40", Goldman Sachs' list of "100 Most Intriguing Entrepreneurs" and Entrepreneur Magazine's "The 50 Most Daring Entrepreneurs." People Magazine profiled Chieh for their "American Dream" series, tracking his growth from humble beginnings to leading industry-changing initiatives like the Pink Tax and college tuition reimbursement. You can also catch more of him at TED.com delivering a talk about his lifelong battle against micromanagers.