Never, ever say you disagree! Instead, use the Agree, Build and Compare framework from Crucial Conversations to arrive at agreement. This technique avoids getting dug-in with a defensive posture that leaves you no where to go in the conversation. This video is based on this article that I wrote: <a href='https://jameswilson.io/agree-build-and-compare/'>https://jameswilson.io/agree-build-and-compare/</a> And the work of Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler in Crucial Conversations:  <a href='https://www.amazon.com/Crucial-Conversations-Talking-Stakes-Edition/dp/0071771328'>https://www.amazon.com/Crucial-Conversations-Talking-Stakes-Edition/dp/0071771328</a>

Accountability and Ownership

I've worked at Apple and Amazon Web Services, as well as start ups here in Sydney, Australia. With nearly 20 years experience managing and growing organizations, I've learned that there's good, bad and ugly lessons to be learned -- and that the way to hell is paved with good intentions! I want to share my experiences and observations with you to help you on this journey.