Owner-Managed
Owner-Managed
Steve Burles
Inspiring interviews with Owner-Managed Businesses in the UK. How they started, the challenges they face and their plans for the future. Hosted by Steve Burles founder of Puddle Agency. Twitter: @stevenburles
How a long standing family business extends customer service in the world of online retail
In this episode of Owner-Managed Steve talks to Richard Whitaker owner of Whitakers of Shipley. We’ll be discussing how this unashamedly old fashioned company that started in 1964 has jumped into the world of online retail and is reaping the benefits.
Nov 29, 2019
31 min
Hear from an expert in Customer Journey Mapping and how he’s helping SME’s
In this episode of Owner-Managed Steve talks to Nigel Greenwood owner of Simply Customer and Bubul. We’ll be discussing the career path that has taken him from HBOS and Lloyds Bank to becoming an expert in customer journey mapping and focusing on the sme market.
Nov 15, 2019
59 min
How a Steel Merchant is bucking the trend in an unstable UK market
In this episode of Owner-Managed Steve talks to Mark Sugden owner of family-run steel stockholders John W Laycock. In an unstable UK market hear how Mark has taken this long-standing business into new territory with a solid business plan.
Sep 2, 2019
37 min
High growth EV Charging business talks about the future for Electric Vehicles
In this episode of Owner-Managed Steve talks to Nick McNally from McNally EV a UK wide EV Charger installation business. Nick will be talking about his 5-year long journey when he identified the industry as a growth area. How he has met the challenges of a high growth business. And his plans for the future of the business and where we stand in terms of electric vehicle penetration in the UK.
Sep 2, 2019
27 min
How to start your own Solicitors Firm
In this episode of Owner-Managed Steve talks to Richard Newstead the owner of Rinew Legal. They discuss how after several years of working for some top law firms in Leeds, Richard has decided to open his own. He’ll be telling us about how he has achieved this, his plans for the future and a couple of up and coming employment law issues that you need to be aware of.
Aug 13, 2019
33 min
How a local Letting Agent is tackling the Letting Fee Ban
In this episode of Owner-Managed Steve talks to Lee Bilbrough the owner of Hayfield Robinson Lettings. They discuss the recent ‘Lettings Fee Ban’ that came into force on the 1st June 2019. Lee talks about the effects it has on the industry as well as the eventual waterfall effect it may have on clients and landlords.
Aug 1, 2019
13 min