Having recently met at the convention, Trey joins Nicki and Libby to discuss their experience working for the mouse! Tune in to learn some behind the scenes of Di$ney and some great customer service and culture along the way!

The old cliche "the only thing constant is change" has been further proven true through this past year. If you are in the middle of a top down change or are about to make one then check out this discussion! Learn about the different types of adopters and how to better manage buy in.

Growing organizations need to be able to run well without the founder always there! Hear about building autonomous teams as Libby and Nicki discuss their experience with growing their teams both in size and responsibility.

A little older and a little wiser, Nicki and Libby are back to recording. Hear what they've been up to the past few months as a mini intro to season 2!

No matter how well you conducted yourself in 2020, the state of the world brought about a general lack of trust. Nicki and Libby go through types of trust with business, signals of lack of trust and how to diagnose what is going on.

Time for a year in review and what a year it has been! Libby and Nicki recap all the content from the year, add in anything that was missing, and share their plan for 2021! Happy New Year all!

What was intended to be a 15 minute turned into a much longer one with Nicki and Libby ranting, sharing shower thoughts, and peppering in Disney references. Boss, leader, and manager can be used interchangeably but carry very different meanings. Which do you feel like you are? Join in the discussion on the nuances on each title.

So many people strive to climb the corporate ladder, but for many women they're faced with the "broken rung". In this episode, Libby and Nicki break down lots of facts and stats about the talent pipeline for women and how Covid is contributing to the first female recession. This problem needs attention so they close out with what you can do about it!

Growth doesn't have to be painful! In the listener requested episode of "When to Centralize", Nicki and Libby and joined by Mo Khalil, a total rockstar in the Mathnasium community, to learn how to centralize responsibilities in an efficient and effective way! Mo takes us through his organization and expansion as well as understanding the capacity of your organization. BTW- you might have noticed how we jumped right to episode 33, as soon as we have enough gratitude voice messages we will publish #32! Go to https://anchor.fm/orderofops/message and leave us a recording of what or who you're thankful for!

A major component to a franchise's success is how well all their key players work together! Franchise Business Consultants are the glue that connects franchisees and franchisor and are imperative to sharing best practices, industry knowledge and business strategy! Nicki interviews Asad Imam, one of her FBCs, to pull back the curtain on what a day in the life is like. Asad, Nicki and Libby share how to make the most of your relationship with your franchise business consultant.