<h1>Episode Notes</h1>
Why Hello everyone and welcome to this week’s episode of Orange Juice optional. 
Having been on trips to different locations, listen in as Suzanne and Michelle finally find a moment to catch up and compare recent stories and experiences. The first thing on the list to share, is a poor customer service experience that Michelle knows Suzanne can relate to.  Spring boarding off this experience, the ladies then discuss why feedback is important to a business, how to handle conflict as a business and the importance of remaining calm and kind when tensions start to rise. 
So…take just a moment to grab your favorite champagne cocktail, and then let’s get down to sharing. 
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Why Hello…unwelcome news

Orange Juice Optional is a podcast that celebrates both the crazy and serious sides of everyday life.  Through the eyes and comfort of a 15-year friendship, and with over 100 years of stories and experiences between them, co-hosts Suzanne and Michelle tackle the ups and downs of their unpredictable empty nest lives.  Their stories are relatable, funny and the best part is, they are all absolutely true!  While they thought life would get easier after the kids were grown, they’ve since adapted the motto that ‘we couldn’t make this up if we tried’. 

 Now, pop that cork, pour that glass of champagne, and celebrate along with us.   Also, remember that no matter the time of day, Orange Juice is optional.  This is a judgement free zone, because why would you dilute what is best in life.