Delight your customers, reduce errors, and increase repeat business. Take your operations from ordinary to extraordinary. The McClaskey Excellence Institute bring you the Operations Experts, a podcast with hosts David McClaskey, Founder and President of the McClaskey Excellence Institute and Billy Schaefer, Vice-President of the McClaskey Excellence Institute. Combined, they have over 80 years of operations excellence experience to help companies deliver their products and services 100% right, every time.