How can brands build an online reputation that reflects the true customer experience they offer?

Brett Colvin and Shannon Vander Meulen discuss how to build a "seriously fun" work culture.

Shauna Thome talks about the movement from "patient-centered" care to "patient-partnered" care at Crowfoot Village Family Practice.

Ildi Arlette of Results Continuum Inc. has spent over two decades working with spas, hotels, clinics and schools to help them to build processes and cultures that support service excellence. In this episode, Ildi and Shannon talk about bringing humanity back to service delivery and why Ildi says businesses should focus on the customers they already have rather than attracting new customers. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Your host Shannon Vander Meulen talks with CX experts and leaders from diverse industries about how to build processes and cultures that deliver amazing customer experiences.