🎙️In this episode of On The Drive with Cindy Lawrence, I chat with the amazing Katy Wolda about the DISC personality model—a powerful tool that helps you connect better with customers and teammates, whether you're managing up, down, or across the service drive. 🚗🛠️ Originally developed by psychologist William Moulton Marston (who also created Wonder Woman! 🦸‍♀️), DISC breaks down personalities into four main types: D – Dominance 💼: Direct, decisive, loves efficiency. Keep it short and factual...