In this episode of On The Drive, host Cindy Lawrence welcomes Erica Bruno from Recall Masters for an in-depth discussion on vehicle recalls and the vital role they play in consumer safety. With a family legacy rooted in the automotive industry, Erica shares her fascinating journey—from growing up surrounded by dealerships to becoming a leader in recall management and customer service. Join us as we explore how recalls impact dealerships, why accurate data is crucial for both safety and custom...