Too often, training in the automotive industry feels like a one-and-done event—information is shared, but nothing really changes. In this episode of On The Drive with Cindy Lawrence, we break down why "telling ain’t training" and what it really takes to make learning stick. Cindy sits down with Kyle Newsom, co-founder of Visperio, to explore the biggest challenges dealerships face in training service advisors and how to overcome them. They discuss: Why traditional training methods fail and ho...