Anton Kinloch set out to be a chef, graduating from the Culinary Institute of America with a business degree in hand. But his first job behind a bar triggered a massive pivot. He discovered the power of instant gratification - seeing a guest's reaction in real-time, and realized the financial upside of a beverage-first model. In this episode, Anton unpacks his playbook for engineering unforgettable guest experiences, revealing why true hospitality starts with paying your staff a living wage a...