Show notes
“The more time we spend going to answer a hot/cold call, the less time we spend taking care of key issues and making sure the facilities really runs right. And you can't send a person around fast enough to check all the things that your technology solution can check. It's just not even practical to think of all the different things… So there is a huge payback for every single person that tries to do monitoring-based commissioning. It hasn't really failed yet… Um, I'll go back on that. Failure points are if you do nothing with the data.”–Jeremy Macdonald My HighlightsWhy buildings are so far behind: mixed up incentives (3:08)ISS - facilities management and workplace experience, not to be confused with the International Space Station (4:19)Intro to the world of FM / PM (9:29)How money exchanges hands in different outsourcing scenarios (13:18)ESG (28:58)Thinking about waste and energy, hard engineering and soft services (32:35)Waste tech (33:56)How analytics fits in (41:02)KPIs for outsourced facilities managers that analytics folks should be aware of (55:40)Obstacles to rolling out analytics-based services, and strategies to overcome them (59:39)Some things to look forward to in 2021 (1:01:50) You can find Jeremy Macdonald on LinkedIn.Watch on YouTube or read on the web.Get full access to Nexus.
