Show notes
This Episode covers the evolution of Change Management. Therese discusses her own journey into change management, and the 'diamond' of Program Change Effectiveness.Here are some highlights:At the commencement of the podcast Therese covers her own experience in projects and change early in her career.5:48 Therese covers what Change Management is and how it is about bridge building and being a translator6:26 Therese discusses why Change Management exists and shares a story about her own experience in the early days of customer experience7:42 The Loyalty Effect by Frederick Reichheld9:42 Therese covers some of the key people aspects of Change Management12:00 Therese discusses Program Change vs Organisational Change14:00 Executive Sponsorship to support Change Management15:16 The 3 areas of Change to be explored17:10 The diamond of Change effectiveness22:00 Adam Grant – Think Again25:26 The discussion for next podcast – Revert or reimagine which path are organisations taking?26:34 Fixed mindsets vs growth mindsetsVisit www.myvirtualchangemanager.com to download resources.
