Much like cooking, company culture is an art. It requires a lot of ingredients, time, and tools. But a culture with the wrong ingredients can leave a bad taste in everyone’s mouth. Growing up in a successful family business in the service industry, Jill Raff is very attuned to the importance of both Customer Experience (CX) and Employee Experience (EX) and has made her business to help companies with both.

This week on Next in Queue, we touch on:

· Why company culture matters

· Visible signals of culture issues

· How EX impacts CX

· How to gauge company culture during an interview

· Strategies to improve your company culture

· The one ingredient to company culture that you can never have enough of

Connect with Jill on LinkedIn – https://www.linkedin.com/in/ex2cx-advisor/

https://www.jillraff.com/

Music courtesy of Big Red Horse – https://bigredhorseband.com/

Brought to you by Happitu – https://happitu.com/