Chatbots are about as popular as cable companies, but every new technology needs time to mature. The continued evolution of Conversational AI (Artificial Intelligence) and NLP (Natural Language Processing) is making both “low-code” and “no-code” chatbot deployments successful, both from a customer standpoint and a business standpoint. But a successful deployment requires a solid strategy, appropriate measures of success, and great conversational design. This week, I talk with Jim Rowe, who has been helping businesses with their chatbot deployments for years.

This week on Next in Queue, we touch on:

· Why people hate chatbots

· What Conversational Design is and why it matters

· How Conversational AI has allowed the chatbot to evolve

· Chatbot mistakes to avoid

· When you should and should not name your chatbot

· The biggest opportunities for chatbots

Connect with Jim on LinkedIn – https://www.linkedin.com/in/jimrowebot/

Music courtesy of Big Red Horse – https://bigredhorseband.com/

Brought to you by Happitu – https://happitu.com/