Gemma Colby grew up in South Africa and began her career in customer service in the freight industry. She then moved a continent away to the UK, changed industries, but always kept the Customer Experience at heart. She is a founding member of Women in CX, the 2021 CX Leader of the Year winner (UK Customer Experience Awards), and the Head of Customer Experience at Yell.

Connect with her on LinkedIn https://www.linkedin.com/in/gemma-colby-%F0%9F%8C%88-21175132/

Vintage Yellow Pages Christmas Ad - https://youtu.be/ywjfSVrCqnk

Music courtesy of Big Red Horse - https://bigredhorseband.com/

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