Randy Johns began his career on the phone as an agent during college, eventually leading teams of over 10,000 employees.  We discussed:

· The power of employee engagement to drive company success

· How online customer support communities can drive Net Dollar Retention and NPS

· Lessons he learned pioneering work at home in the 2010s

Connect with him on LinkedIn https://www.linkedin.com/in/randyjohns/

Music courtesy of Big Red Horse - https://bigredhorseband.com/

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