How a kid from the Midwest who wanted to be a diplomat ended up in the contact center business, the evolution of the contact center image in Latin America, and what makes Bogotá unique are just a few of the topics I discussed with Rick Strub. Connect with him on LinkedIn <a href="https://www.linkedin.com/in/rick-strub-0030b813/">https://www.linkedin.com/in/rick-strub-0030b813/</a>
Music courtesy of Big Red Horse - <a href="https://bigredhorseband.com/" target="_blank">bigredhorseband.com</a>
Brought to you by Happitu - <a href="https://happitu.com/">https://happitu.com/</a>

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#23 - Fred Stacey

Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.