Navigating the Customer Experience
Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
264: No One-Size-Fits-All CX: Ty Givens on Playbooks, People and Performance
23 minutes Posted Nov 18, 2025 at 9:00 am.
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Send us Fan Mail In this episode of Navigating the Customer Experience, we sit down with Ty Givens, the dynamic Founder and CEO of CX Collective, a consultancy known for building customer experience programs that scale while still feeling human. With a career that began at just 18 years old, Ty walks us through her remarkable journey from her first customer service desk at Office Depot to leading global teams and eventually launching her own company nine years ago. Ty shares how an early prom...