NARPM Radio
NARPM Radio
NARPM
Building a Property Management Firm from Scratch: Lessons in Growth and Client Retention
40 minutes Posted Dec 10, 2025 at 11:00 am.
0:00
40:52
Download MP3
Show notes
Dec. 10, 2025
In this episode, host Pete Neubig speaks with Nik Boone, founder, broker and owner of Ascend Property Management, about his journey building a successful firm that manages over 1,500 doors. Nik shares how he went from an 18-year-old pre-med student who didn't know how to rent a house to owning a large property management company. The discussion covers the foundational days of his business, including how he converted a single investor into a client who eventually bought 100 houses and remains a customer and mentor. Nik highlights his firm's differentiator: creating a "stress-free" and "all-in-one-stop-shop" client experience, which integrates services from deal finding and leasing to managing, construction, and maintenance, thereby reducing client churn.