MSP Mindset with Damien Stevens
MSP Mindset with Damien Stevens
Damien Stevens
The AI Layer Every MSP Is Missing
53 minutes Posted Jun 4, 2026 at 7:00 am.
Intro
Getting started as an MSP
Differentiating your MSP with AI
Ways AI helps him understand business
What is down the road?
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53:01
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Show notes
Every Thursday, I build AI agents in Claude Code with other MSP owners. It’s live, free, and on screen. Join our next build ➡️ https://compoundingteams.com
In this episode, Damien talks with Laith Palawan, CEO of Orange Crew and founder of Bloom Logic, about why AI is becoming the next major differentiator for MSPs. Laith explains how every modern business is drowning in scattered data across email, tickets, phone calls, Teams, Zoom, CRM, QuickBooks, and documents — and why MSPs are uniquely positioned to help clients make sense of it all.
Laith shares how he built an AI company alongside his MSP, what he learned from trying to bring AI into the SMB market early, and why the future MSP opportunity may not be just fixing infrastructure, but becoming the trusted partner who connects data, intelligence, and business outcomes.
Chapters:
 
Connect more with Damien and Laith:
Damien - https://www.linkedin.com/in/dstevens
Laith - https://www.linkedin.com/in/laith-pahlawan-26b93a/
 
📺 Watch on YT: https://www.youtube.com/@mspmindset